My 12 year old son loves Little Caesars pizza and while the rest of our family is not a huge fan, we occasionally have Grandma pick up pizza for our family dinner. Last night, I called our local store and placed an order. This is the second time we’ve ordered from this location. The female that answered and took the order seemed distracted as she was repeating questions and then confirming she’d already asked and had the answer. After placing the order, I called my mother to confirm the order had been placed and she could swing in and pick it up in about 15 minutes, the time quoted to me from the female that answered the phone.
My mother arrived a few minutes earlier than the quoted 15 minutes and listened to the manager argue with another patron with a wrong order. The manager was rude to the previous customer and, no surprise, snapped at my mother when she attempted to pick up our order. The manager said no one had called in an order but she could place a new order. My mother walked out quite upset and came to our home to relay the information. I called and spoke to a gentleman that confirmed he’d spoke to my mother. When I relayed the situation, he offered no resolution. He even attempted to blame my mother for not knowing what the order contained so he wouldn’t do anything for us.
On a side note, I tweeted about our experience and how we instead had Papa John’s deliver pizza for dinner. I have interacted with many companies of large and small scale over social media. Typically, companies have a response time of a few minutes to a few hours.
Your social media rep took over 12 hours to respond and didn’t even apologize.
A simply ‘Sorry’ would have gone a long way. It’s no surprise Little Caesars is falling to the wayside in the pizza world. No delivery. No online ordering. No smartphone app. No consistency between stores in quality or pricing. Really, you should get your act together.